EDC Officer Standard Bank Johannesburg, Gauteng

Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, Simmonds Street 5
Job Type: Full-time
Job ID: 80360792
Date Posted: 12/11/2023

Job Description

To assist the Manager, VAF Outsource to achieve execution excellence through managing the Outsourced Operational processes for both on book and post write off litigation end-to-end and in accordance with the organisational and departmental strategies; rules and regulations. To assume full responsibility, management and control of all people and activities within the functional area;To lead, upskill, coach, and support the Vendor team toward achieving departmental goals and objectives and focusing on internal and external customer service. To control and improve provision adequacy, collections, system developments, Costs and collection strategies through the introduction of best practice and maintaining appropriate and uniform collections policies and practices across all portfolios;To give assistance and Support to our Business partners (Internal and External) on managing risk and provisions in ensuring matters worked within agreed SLA days. Ensure adherence to all legislature and compliance standards to ensure Bank not placed at risk.

Qualifications
Completed Matric
Finance and Accounting Diploma

Experience

3 – 4 years collections experience will be an advantage, A good Knowledge of the Vehicle and Asset Finance Collections systems, policies, and procedures
Additional Information

Behavioural Competencies

Examining Information
Directing People
Team Working
Taking Action
Resolving Conflict

Technical Competencies

Handling Difficult Calls
Query Resolution
Collections
Verbal Communication
Risk Awareness

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]