CENTRE : Charlotte Maxeke Johannesburg Academic Hospital
REQUIREMENTS : Grade 12 or equivalent. Basic R425 qualification (Diploma/ Degree in Nursing) or
equivalent qualification that allows registration with the SANC as a Professional
Nurse. Registration with SANC as a Professional Nurse. A minimum of 8 years
appropriate / recognizable experience in nursing after registration as a Professional
Nurse with the SANC in General Nursing. At least 3 years of the period referred to
above must be appropriate/ recognizable experience at management level.
Knowledge: Knowledge and understanding of Healthcare Quality Assurance
program (Patient Safety Incident (PSI) Management, Customer Services,
Standards Compliance). Knowledge of related Guidelines and Health Regulations,
Policies and Acts. Computer Literacy (i.e. MS Word, PowerPoint and Excel). Ability
to work independently in a multidisciplinary context. Analytical thinking,
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independent decision- making and problem-solving skills. The following will be
added advantage: A qualification in Total Quality Management. Applicant must be
in possession of a valid South African driver’s license.
DUTIES : Manage the Operational requirements of the Quality Assurance office. Develop an
Operational plan aligned to the Strategic Plan and collaborate with other program
managers to implement strategies to achieve targets. Develop clinical quality
improvement programs, policies, guidelines and indicators with regards to
complaints, clinical audit and PSI Management. Promote compliance and
implementation and monitor implementation of National Guidelines and Quality
Assurance Programs. Support department in the investigation of complaints and
priority PSAI, conduct redress meetings and clinical audits. Collate monthly,
quarterly and annual Quality Assurance reports and consolidate into a
comprehensive report of the hospital. Monitor compliance with Quality Assurance
Indicators as per Annual Performance Plan. Analyse data, establish and monitor
trends. Plan and facilitate relevant trainings on Quality Assurance program.
Facilitate sharing of lessons drawing from Complaints and PSAI Management.
Monitor creation of an environment that promotes the rights of patients. Liaise and
advise on effective communication with relevant internal and external stakeholders.
ENQUIRIES : Ms. M Mthezuka-Kganakga Tel No: (011) 488 4600
Ms M. Maseko Tel No: (011) 488 4732
APPLICATIONS : should be submitted at Charlotte Maxeke Johannesburg Academic Hospital, Admin
Building Room 08. No. 17 Jubilee Road, Park town 2193.
NOTE : The new Z83 must be fully completed (please refer on the left side of Z83 special
notes for clarity), it must be initialed and signed. On the Z83 the Department where
position was advertised it should state Department of Health. According to
Department of Public Service and Administration (DPSA) Circular 19 of 2022,
applicants are not required to submit copies of qualifications and other relevant
documents on application but must submit a fully completed Z83 and a detailed
Curriculum Vitae. The Curriculum Vitae should be recently updated that specifies
the following: All experience should be in a chronological order indicating the
position, institution and respective dates indicating the starting and ending period
(DD/MM/YYYY). The information on the new Z83 must be in sync with the
Curriculum Vitae. Only shortlisted candidates will be required/requested to submit
certified copies of qualifications and other relevant documents on or before the
interview. Personnel Suitability Checks (PSC) –Verification (Reference checksProvide at least 3 off which one must be immediate supervisor and must be
contactable, the Department shall reserve the right to conduct verification beyond
names provided, where necessary. Failure to submit all the relevant information
preceding the statement above will result in disqualifying the candidate. Identity
verification, qualifications verification, criminal record checks, credit/financial
stability checks and employment verification. If you have not been contacted within
three (3) months after the closing date, please accept that your application was
unsuccessful. Candidates in possession of a foreign qualification must furnish the
Department with an evaluation certificate from the South African Qualifications
Authority (SAQA) (Only when shortlisted). The recommended candidate may be
subjected to medical surveillance as required by the Occupational Health and
Safety Act, Act 5/1993. Institutions reserves the right to utilize practical
exercises/tests for non-SMS positions during the recruitment process to determine
the suitability of candidates for the post(s). The Department reserve the right not to
fill the post. The Gauteng Department of Health is guided by the principles of
Employment Equity. Coloured Males, Coloured Females, Indian Males and Indian
Females, African males and African Females are encouraged to apply.