Contact Centre Learnerships 2025 Now Available

Passionate about customer service and helping others? Do you want to develop your talents and obtain job experience while receiving a stipend? Apply today for the Harambee Youth Employment Accelerator Work-Integrated Learning Program.

Harambee is searching for interested, optimistic, and energetic young people to join our Contact Centre Work Experience Programme. You’ll receive essential contact center experience while assisting young people who are struggling to find jobs.

Who is Harambee?

Harambee is a not-for-profit social company dedicated to reducing young unemployment via collaboration. We work to unlock jobs and break down barriers that keep millions of South Africans unemployed.

Position Description

One year of experience as a contact center guide. You will assist young job seekers/entrepreneurs through phone calls and email exchanges, providing them with valuable advise and practical help on their path to employment.

Responsibilities

Supporting young work seekers/entrepreneurs via telephone conversations/email communications.
Using active listening, empathy, and problem-solving abilities to understand the needs of young job searchers and entrepreneurs and provide real advise and assistance.
Collaborate with our team leaders to enhance procedures and the experiences of young job searchers and entrepreneurs.
Attending learner modules to grow your skillset.
Follow the Harambee values and ways of working.

Requirements

Commit to a one-year programme beginning 17 March 2025.
Be available from 8 am – 4.30 pm, Monday to Friday, for the duration of the 12-month programme.
Must be open to working shifts and occasional weekends.
You must reside within two taxi rides of Braamfontein.
Matric (Grade 12) or Grade 10 / LSEN Qualifications for candidates with impairments.
No criminal record.
Currently unemployed with no work experience.
Currently not studying full-time. If you are studying part-time, this should not interfere with your attendance or participation in the programme.
Have not registered for or completed a SETA-accredited learnership.

Other Requirements:

Strong verbal and written communication skills in English.
Fluent communication in Afrikaans is advantageous.
Basic computer literacy and typing skills.
The ability to multi-task and manage time effectively.
Excellent problem-solving skills.
Demonstrate high levels of empathy and care for others.
Ability to remain calm in stressful situations.
Team orientated.
Disciplined and committed.

How To Apply for Contact Centre Learnerships?

CLICK HERE TO APPLY

Salary: R 4,500.00 per month – Base pay on fixed amount only

Good luck for your applications guys!

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