Customer Service Agent (Temporary) Overview
- Job Title: Customer Service Agent (Temporary)
- Job Reference Number: PassengerServices_CustomerServiceAgent_00
- Department: Passenger Services
- Industry: Office Support
- Job Type: Temp
- Positions Available: 3
- Salary: Market-Related
Safair Operations, also known as FlySafair, is looking for a Customer Service Agent in our Durban base. The successful applicant will report to the Manager: Base Airport
Job Description
- Assist guests with ticket purchases, reservations, and flight modifications, clarifying rules, terms and conditions, laws, and procedures as needed
- Assist consumers with flight interruptions and/or cancellations
- Handle and safeguard of confidential information
- Handle any concerns in a professional and timely manner.
- Escalate any troublesome concerns to the supervisor on duty.
- Provide professional Customer service at all times.
Job Requirements
- Grade 12 or equivalent
- Airport and ticket sales experience
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as needed
- Excellent computer and Microsoft Office skills (Word, Excel, and Outlook)
- Good understanding of delivering great customer service
- Excellent written and verbal command of the English language, including appropriate phone etiquette.
- Conflict resolution skills.
Personal Attributes:
- Punctual
- Patience and assertiveness
- Trustworthy, professional, and reliable, even handling private information.
- Immaculate timekeeping
- The ability to work well under pressure
- Practice good time management
- Customer-focused and service-orientated.
Application Guideline:
- Email applications will not be accepted;
- Members of underrepresented groups will be given preference.
- If no feedback is received within two (2) weeks after the closing date, please consider your application failed.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint chosen people based on operational requirements.
Closing Date: 23 January 2025
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