FNB Call Centre Agent Part-Time Position 2025
Job Details
- Position Title: Call Centre Agent
- Company: First National Bank (FNB)
- Location: Johannesburg, Gauteng, South Africa
- Time Type: Part-time (Flexi 12-Month Contract)
- Closing Date to Apply: 10 June 2025
- Job Requisition ID: R35072
FNB Call Centre Agent Part-Time Position 2025
Applicants are encouraged to submit their applications before the closing date, as late submissions will not be accepted. The recruitment process will adhere to the FirstRand Group’s Employment Equity plan. Candidates with disabilities are urged to freely apply for this position.
Background & Job Description
FNB, a well-known financial services company within the FirstRand Group, is providing a part-time Call Centre Agent position with a 12-month flexible contract. This job is suitable for people who enjoy customer service and communication and want to advance their careers in banking and finance.
As an FNB Call Centre Agent, you will be in charge of managing inbound and outgoing client contacts, whether via phone, email, or live chat. To meet customer requirements and contribute to FNB’s service excellence culture, the function requires a high level of attention to detail, empathy, and good communication skills.
Tasks
- Manage incoming and outgoing customer calls, emails, and live chats to swiftly address issues.
- Follow up with consumers to confirm question resolution or escalate outstanding concerns to the appropriate departments.
- Support operational calls, such as documentation requests or follow-ups on incomplete queries.
- Advise consumers about eBucks.
- Shop orders and help branch advisors with eBucks-related inquiries.
- Maintain accurate records and documentation of interactions, and communicate with the internal team.
- Attend needed team meetings and follow established work timelines and quality requirements.
- Act under FNB’s organizational principles, ethics, and compliance guidelines.
- Innovate and help improve service procedures and customer experiences.
- Take responsibility for consumer complaints and discontent, guaranteeing appropriate remedies.
- Participate proactively in a collaborative atmosphere and contribute to knowledge exchange.
- Personal performance should be monitored through feedback, and appropriate training should be requested as needed.
Qualifications
- Grade 12 / Matric Certificate (minimum educational requirement)
- Additional training in customer service or communication will be beneficial.
Experience
- 0-2 years of experience in a contact center or customer service setting
- Proven ability to communicate simply and effectively across numerous platforms (phone, email, chat).
- Familiarity with banking or financial products is desirable but not required.
- Experience with CRM systems or call tracking tools is beneficial.
Why Join the FNB Call Centre Agent?
Joining FNB Call Centre Agent might be intriguing for a variety of reasons, including professional growth opportunities, cooperation, and a demanding work environment. FNB also values innovation and offers possibilities for networking.
Company Contact Details
- Company: First National Bank (FNB)
- Parent Group: FirstRand Group
- Location: Johannesburg, Gauteng
- Website: www.fnb.co.za
- Application Deadline: 10 June 2025
- Equal Opportunity Employer: Yes, with an emphasis on inclusion and assistance for those with disabilities.
How to Apply for the FNB Call Centre Agent?
To apply for the FNB Call Centre Agent position, go to the FNB career website or the FirstRand job portal and search for open opportunities.
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