Momentum is Hiring X20 Customer Services Agents
Job Details
- Title: Momentum is Hiring X20 Customer Services Agents
- Closing Date: 4 June 2025
- Reference Number: MMH250121-4
- Location: Centurion, Gauteng, South Africa
- Position Type: Permanent
- Cluster: Health Solutions
- Remote Work: Not Available
- Number of Positions: 20
Background & Job Description
Momentum Health Solutions, a division of Momentum Metropolitan Holdings, is seeking to appoint 20 Customer Services Agents to join their Client Services team based in Centurion, Gauteng. Momentum Health Solutions, a specialist provider of integrated healthcare solutions, focuses on offering sustainable services that meet the unique demands of clients across many market sectors.
The Customer Services Agent is responsible for handling customer communication through inbound calls, emails, and in-person engagements. This is a key role for anybody who is enthusiastic about customer satisfaction and is prepared to give consistent, professional, and compliant service that meets the company’s high standards.
Tasks
Client Engagement and Query Management
- Respond professionally to client encounters via phone, email, and in-person.
- Resolve all requests within the SLA timelines while maintaining service quality.
- Take responsibility of concerns and ensure prompt resolution and follow-up.
- Provide customers with the relevant papers in accordance with policy rules.
- Accurately update client data on internal systems.
Service Delivery and Administration
- Complete all administrative tasks within set deadlines.
- Identify and report process and system inefficiencies.
- Ensure all service delivery complies with regulatory requirements.
Stakeholder Communication
- Escalate complex client queries to the appropriate department.
- Provide after-sales support by providing reliable advice and information.
- Submit regular performance and SLA compliance reports.
Relationship Building
- Maintain solid relationships with all internal and external stakeholders.
- Advocate for client pleasure and fairness throughout all engagements.
Team and Personal Development
- Engage in continuous professional development activities.
- Actively engage in business transformation efforts and innovation sharing.
Operational and Financial Contributions
- Provide feedback throughout the planning process to increase cost efficiency.
- Practice responsible resource management and risk identification.
Qualifications
- Grade 12 / Matric Certificate (Compulsory)
Experience
- 2-3 years of experience in a contact center or customer service setting (preferred).
- Prior experience in the medical aid and healthcare industries is desirable.
- Proficiency in three languages: English, Afrikaans, and Nguni.
- Strong MS Office skills essential.
Why Join Momentum Career?
Momentum Careers provides numerous compelling reasons to join, including competitive compensation, comprehensive benefits, and a commitment to employee development and advancement. The organization also offers prospects for promotion, a healthy work atmosphere, and programs to help young people achieve their goals.
Company Contact Details
- Company Name: Momentum Health Solutions
- Parent Company: Momentum Metropolitan Holdings
- Head Office Location: Centurion, Gauteng, South Africa
- Career Page: https://www.momentummetropolitan.co.za/en/careers
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