Momentum is Hiring X20 Customer Services Agents

Job Details

Title: Momentum is Hiring X20 Customer Services Agents
Closing Date: 4 June 2025
Reference Number: MMH250121-4
Location: Centurion, Gauteng, South Africa
Position Type: Permanent
Cluster: Health Solutions
Remote Work: Not Available
Number of Positions: 20

Background & Job Description

Momentum Health Solutions, a division of Momentum Metropolitan Holdings, is seeking to appoint 20 Customer Services Agents to join their Client Services team based in Centurion, Gauteng. Momentum Health Solutions, a specialist provider of integrated healthcare solutions, focuses on offering sustainable services that meet the unique demands of clients across many market sectors.

The Customer Services Agent is responsible for handling customer communication through inbound calls, emails, and in-person engagements. This is a key role for anybody who is enthusiastic about customer satisfaction and is prepared to give consistent, professional, and compliant service that meets the company’s high standards.

Tasks

Client Engagement and Query Management

Respond professionally to client encounters via phone, email, and in-person.
Resolve all requests within the SLA timelines while maintaining service quality.
Take responsibility of concerns and ensure prompt resolution and follow-up.
Provide customers with the relevant papers in accordance with policy rules.
Accurately update client data on internal systems.

Service Delivery and Administration

Complete all administrative tasks within set deadlines.
Identify and report process and system inefficiencies.
Ensure all service delivery complies with regulatory requirements.

Stakeholder Communication

Escalate complex client queries to the appropriate department.
Provide after-sales support by providing reliable advice and information.
Submit regular performance and SLA compliance reports.

Relationship Building

Maintain solid relationships with all internal and external stakeholders.
Advocate for client pleasure and fairness throughout all engagements.

Team and Personal Development

Engage in continuous professional development activities.
Actively engage in business transformation efforts and innovation sharing.

Operational and Financial Contributions

Provide feedback throughout the planning process to increase cost efficiency.
Practice responsible resource management and risk identification.

Qualifications

Grade 12 / Matric Certificate (Compulsory)

Experience

2-3 years of experience in a contact center or customer service setting (preferred).
Prior experience in the medical aid and healthcare industries is desirable.
Proficiency in three languages: English, Afrikaans, and Nguni.
Strong MS Office skills essential.

Why Join Momentum Career?

Momentum Careers provides numerous compelling reasons to join, including competitive compensation, comprehensive benefits, and a commitment to employee development and advancement. The organization also offers prospects for promotion, a healthy work atmosphere, and programs to help young people achieve their goals.

Company Contact Details

Company Name: Momentum Health Solutions
Parent Company: Momentum Metropolitan Holdings
Head Office Location: Centurion, Gauteng, South Africa
Career Page: https://www.momentummetropolitan.co.za/en/careers

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