Clicks is Hiring Cashiers & Shop Assistants
Listing Reference: click_019668
Listing Status: Online
Position Summary
Company:Â Clicks Group
Industry:Â FMCG & Supply Management
Job Category:Â FMCG, Retail, Wholesale, and Supply Chain
Location:Â South Africa
Contract Type:Â Permanent
Remuneration:Â Market-related
EE Position:Â Yes
Closing Date:Â 7 April 2025
Introduction
Clicks Group is a leading retailer in the health and beauty industry, committed to providing excellent customer service and high-quality products. The Shop Assistant / Cashier role is crucial in delivering outstanding service and enhancing the shopping experience for customers. This position requires a customer-focused individual who is passionate about retail and capable of managing point-of-sale (POS) activities efficiently.
Job Description:
- Execute all operational activities at the point of sale accurately and efficiently
- Maintain high accuracy when scanning merchandise and processing payments, including Clicks’ ClubCard rewards
- Ensure the safe handling and management of cash at all times
- Promote Clicks’ ClubCard program and enroll new members to meet participation targets
- Inform customers about ongoing promotions to drive sales and enhance the shopping experience
- Deliver superior customer service by being approachable, professional, and responsive to customer needs
- Maintain merchandising standards and general store housekeeping
- Align with Clicks Group’s vision to be the top health and beauty retailer by embodying the company’s core values
- Stay updated on products, promotions, and events to provide accurate information to customers
Ideal Candidate:
The ideal candidate for this role should be customer-oriented, detail-driven, and have a proactive approach to retail service. The candidate should possess excellent communication skills and the ability to work in a fast-paced environment.
Role Responsibility:
Operational Excellence
- Perform all POS transactions accurately and efficiently
- Follow store procedures for stock handling and sales transactions
- Ensure a seamless checkout experience for customers
Customer Engagement
- Provide a welcoming and positive shopping experience
- Assist customers with inquiries about promotions, ClubCard rewards, and available products
- Ensure customer satisfaction by addressing concerns promptly and professionally
Merchandising & Housekeeping
- Maintain store appearance and merchandising standards
- Arrange and stock shelves according to company guidelines
- Ensure that promotional materials are correctly displayed
Cash Handling & Security
- Process payments accurately and securely
- Handle cash and card transactions with integrity and vigilance
- Follow company policies on cash management and loss prevention
Skills & Attributes:
Essential Skills
- Basic math skills for accurate transaction processing
- Retail and FMCG background knowledge
- Understanding of merchandising and promotional strategies
- Stock management knowledge
- Customer service expertise
- Computer literacy
Key Attributes
- Strong customer service orientation
- Effective communication skills
- High level of numeracy
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Problem-solving abilities
- Planning and organizational skills
Competencies:
Essential Competencies
- Following instructions and procedures
- Delivering results and meeting customer expectations
- Networking and building relationships
Desirable Competencies
- Working effectively with people
- Persuading and influencing customers
- Coping with pressure and setbacks
- Organizing and prioritizing tasks efficiently
Minimum Requirements:
Experience
- Desirable: Experience in a customer-facing role within retail/FMCG store operations
Education
- Essential: Grade 12
- Desirable: Maths (50%) and English (50%) at Grade 12 level
Why Join Clicks Group?
Clicks Group is a trusted and leading brand in the health and beauty sector, providing employees with a stable and rewarding career. The company offers extensive training and development opportunities to help employees grow and thrive in the retail industry. By joining Clicks Group, employees become part of a dynamic team that values customer satisfaction and service excellence.
How to Apply:
Interested candidates should apply before the closing date by submitting their applications via the Clicks Group careers portal. Ensure that all required documents, including an updated CV and relevant qualifications, are included in the application.
This Shop Assistant / Cashier position at Clicks Group offers an excellent opportunity to build a rewarding career in retail. If you are a motivated and service-oriented individual with a passion for customer satisfaction, this role is perfect for you. Apply now and take the next step towards a fulfilling career with Clicks Group.
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