Call Centre Agent Vacancies at FNB (5 posts)

Call Centre Agent Vacancies at FNB (5 posts): Are you seeking for a stimulating and interesting job vacancies in Johannesburg? FNB, one of South Africa’s largest financial institutions, is now recruiting for a Call Centre Agent role. If you’re enthusiastic about customer service and have a flair for addressing concerns while providing a seamless and happy experience for clients, this might be the right opportunity for you.

Call Centre Agent Vacancies Overview

Location: Johannesburg
Job Type: Permanent
Posted on: 10/03/2025
Closing Date: Not Specified

Responsibilities

As a Call Centre Agent at FNB, your primary responsibility will be to handle incoming and outgoing calls, electronic messages, and client inquiries. You will endeavor to satisfy corporate objectives and customer expectations, ensuring that each engagement enhances the customer experience. Your responsibilities will include:

Answering and handling inbound and outbound customer calls.
Addressing client inquiries by phone, email, and live chat.
Escalating unresolved queries to the relevant departments.
Providing excellent service while conforming to Service Level Agreements (SLAs).
Supporting branch consultants with consumer queries, notably about eBucks incentives.
Innovating to improve customer service by introducing more efficient working practices.

Requirements

Here are the key skills required for the role:

Communication Skills:

You’ll be handling multiple calls and queries daily, so clear and concise communication is a must. This involves active listening, responding efficiently to client demands, and being cheerful even under stressful conditions.

Customer Service Orientation:

Providing excellent customer service is at the core of this role. You must be committed to resolving inquiries and concerns in a timely and professional manner.

Problem-Solving Abilities:

You’ll frequently encounter new challenges, so being adaptable and capable of finding quick, effective solutions is key. FNB values innovation, so be on the lookout for new ways to improve service.

Teamwork and Collaboration:

Working alongside branch consultants or cooperating with other divisions requires collaboration. The capacity to collaborate well with others while focusing on common goals can significantly improve your professional performance.

Time Management:

Managing your time properly, sticking to your work plan, and managing numerous duties at once can help you achieve both personal and team goals.

Technical Skills:

You should be comfortable with basic computer programs such as email, live chat, and Customer Relationship Management (CRM) software.

Benefits of working at FNB?

Call Centre Agent Vacancies at FNB is more than just answering phones; it’s about joining a team devoted to providing excellent customer service. FNB embraces innovation and aggressively encourages its agents to help improve procedures. The bank’s work culture is based on flexibility, continual development, and teamwork. You’ll have the opportunity to participate in meaningful interactions with clients and stakeholders while furthering your career in the banking business.

FNB provides support and training to guarantee that its agents can manage a wide range of requests, from general banking issues to specialized concerns like eBucks rewards, a unique rewards program for FNB customers. You’ll also assist with online orders placed via the eBucks Shop, which adds another dynamic layer to the role.

How to Apply

If this Call Centre Agent position sounds like the perfect opportunity for you, don’t wait! The application deadline is March 24th, 2025, and applications are now available. Here’s how you can apply:

Visit the official FNB Careers Portal.

Search for job requisition by simply type “Call Centre Agent Vacancies at FNB” under career possibilities.
Follow the online instructions to submit your CV and any other relevant papers.

Click here to apply

Becoming a Call Centre Agent at FNB is more than just a job; it’s an opportunity to advance your career while providing great customer service to one of South Africa’s premier financial institutions. This part-time role allows you to learn essential communication, problem-solving, and collaboration skills in a friendly and innovative atmosphere. Whether you’re searching for flexibility, professional progression, or simply a dynamic role that keeps you interested, this position might be a good fit.

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