1Life Insurance Sales Consultant (Funeral) x50

Position Summary

Company: 1Life Insurance
Industry: Insurance
Job Title: 1Life Insurance Sales Consultant (Funeral)
Location: Gauteng, South Africa
Contract Type: Permanent
Listing Reference: S0044115
Listing Status: Open
Remuneration: Negotiable
EE Position: Yes
Closing Date: 2025/02/03
Listing Reference: S0044115

Introduction

1Life Insurance Sales Consultant (Funeral): 1Life Insurance, a wholly owned subsidiary of Clientele Limited, is on a mission to revolutionize South Africa’s life insurance sector by focusing on customer service, education, and well-being.

To offer easy-to-understand, service-oriented insurance products, 1Life is seeking passionate and driven individuals to join their team. The role of a Sales Consultant in the funeral insurance department is an exciting opportunity for those who are looking to make a meaningful impact while pursuing a fulfilling career in sales.

Job Description

1Life Insurance Sales Consultant, you will be tasked with developing strong customer relationships and promoting funeral insurance products to potential clients.

Your responsibilities will include conducting sales calls to offer new products, clarifying customer needs, and providing tailored solutions based on the customers’ requirements.

You will also have the chance to sell relevant insurance products, manage operational compliance, and use customer relationship management (CRM) systems effectively. Your role will also require you to meet performance targets, build customer loyalty, and identify new sales opportunities through referrals and recommendations.

The role demands a resilient, adaptable, and highly communicative individual who can handle different customer interactions with ease and professionalism. The company values innovation and expects you to contribute positively to their goal of transforming the life insurance industry in South Africa.

Ideal Candidate

The ideal candidate for this position will be a motivated individual with experience in telephonic sales and a strong ability to meet sales targets.

You should have excellent communication skills, a deep understanding of customer needs, and the ability to offer appropriate insurance products that align with those needs.

Experience in cold calling and knowledge of the insurance industry are advantageous but not required.

Key competencies that 1Life seeks in an ideal candidate include:

Customer focus and relationship building
Strong verbal and written communication skills
Ability to persuade and influence potential customers
Resilience in the face of rejection or difficult sales situations
Flexibility to adapt to different customer needs
Self-motivation and drive to succeed

Role Responsibility

Customer Relationship Development: Make outgoing calls to existing customers to offer new products and build relationships.
Customer Needs Clarification: Conduct interviews with clients to assess their needs, explain relevant insurance options, and gather detailed information to ensure the best solutions.
Sales Proposition Delivery: Propose appropriate funeral insurance products to customers based on their needs, ensuring that the solutions provided are clear, beneficial, and meet the customers’ requirements.
Compliance and Operations: Stay compliant with company policies, regulatory codes, and mandatory procedures to ensure the highest standards in customer service and sales practices.
CRM Data Management: Utilize the CRM system to track customer interactions, schedule callbacks, and ensure the information is updated to facilitate follow-ups and improve retention rates.
Performance Management: Work to meet and exceed sales targets and deadlines, ensuring quality and timely completion of all tasks.
Personal Capability Building: Take part in ongoing training to stay updated on the latest company policies, product offerings, and industry regulations.
Sales Opportunities Creation: Identify potential clients through customer referrals, recommendations, and other marketing efforts to broaden the customer base.

Skills & Attributes

Direct Sales Expertise: Previous telephonic sales experience is essential, with the ability to maximize volume and value in direct sales.
Verbal and Written Communication Skills: Strong communication skills are key in conveying product offerings and interacting with clients.
Computer Proficiency: Must be comfortable with using office software, particularly Microsoft Office Suite, and be able to handle the CRM systems effectively.
Action Planning and Scheduling: The ability to organize tasks effectively and work independently to achieve individual sales goals.
Writing Skills: The ability to clearly document customer interactions and develop concise, action-oriented sales plans.
Tools: Experience using telephony systems such as Avaya is advantageous for managing high volumes of calls and customer interactions.

Education and Experience Requirements

General Education:

Must be within the DOFA (Date of First Appointment) for compliance with financial regulatory requirements.
Matric (Grade 12) or an equivalent qualification recognized by the South African Qualifications
Authority (SAQA) is essential.
Regulatory Exam 5 (Advantageous)
120 FAIS Credits (Advantageous)
It is the responsibility of applicants to provide certified evidence that their qualifications meet the required NQF level for this role.

Experience:

At least 2 years of experience in telephonic sales is essential.
Experience in cold calling and customer outreach is advantageous but not a requirement.
Knowledge of the life insurance industry and understanding of funeral insurance products is a plus.

Behavioral Competencies

Customer Focus: Building strong customer relationships and offering customer-centric solutions by keeping in contact to resolve issues and gather feedback.
Resilience: Maintaining professionalism and composure during challenging situations, overcoming obstacles without losing motivation.
Situational Adaptability: Adjusting strategies and demeanor based on changing customer demands or market conditions.
Interpersonal Savvy: Demonstrating sensitivity and tact when dealing with customers and colleagues, building rapport with diverse groups.
Instills Trust: Gaining the trust of customers and colleagues by acting with integrity and honesty, aligning actions with company values.
Ensures Accountability: Holding oneself and others responsible for meeting commitments and delivering results.
Persuasion: Effectively presenting compelling arguments to influence customers’ decisions and close sales.
Communication: Developing clear communication strategies that cater to the unique needs of different customers and stakeholders.
Conflict Management: Navigating conflict situations with patience and an open mind to achieve constructive resolutions.
Action-Oriented: Taking quick, enthusiastic action to seize new opportunities and overcome challenges.
Results-Driven: Consistently striving to achieve and exceed targets and performance goals.

The role of Sales Consultant at 1Life Insurance offers an excellent opportunity for individuals looking to grow their careers in the insurance industry while contributing to a transformative vision. With strong values centered around customer care, operational excellence, and ongoing personal development, 1Life provides an environment for success and growth. If you are passionate about sales, customer service, and making a difference in the lives of others, this could be the perfect position for you.

Interested candidates are encouraged to apply before the closing date, 2025/02/03, and take the first step toward becoming part of a leading insurance company in South Africa.

Apply here

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